Ten households joint defense alarm system
1. Social status
With the deepening of the new rural construction, the people's life is getting richer and richer, but there are always some people who are willing to work hard and want to get it for nothing, the various social contradictions are more prominent, and the situation of rural social security is becoming more severe.
However, despite the continuous development of the countryside, the improvement of the material foundation has not brought about the corresponding increase in soft power. Compared with the cities, the countryside has no skynet and no large amount of police protection; how to alleviate this contradiction and solve the farmers' safety precautions The need is urgent!
1-1. Construction requirements
The construction of a safety project for rural households is not only a requirement for public security prevention and control in rural society, but also a need for public security agencies to combat theft and crimes, establish a comprehensive public security prevention network, extract image clues and evidence from incident investigation, and demand for unified management of public security in various jurisdictions. .
1-2, the need for security
At present, villagers who are mainly engaged in crop production and poultry farming have become the targets of criminals. The weak status of rural public security often gives criminals the opportunity to take advantage of them. The peasant masses have poor awareness of prevention, and many families left behind elderly and children are unable to prevent it; therefore, it is urgent to strengthen the construction of public security monitoring systems and anti-theft alarm systems, install monitoring systems at the main entrances and exits of villages, improve public security, and effectively achieve mass defense groups. Governance effect.
1-3, the need for family property security
The peasants struggled all their lives to have a decent home, and devoted all their efforts to the home. Due to the weak grass-roots infrastructure in the rural areas, the large number of people in the rural areas, the small number of police officers in township police stations, insufficient police force, and unable to take care of every corner of the countryside; therefore, it is urgent to strengthen the establishment of a ten-unit joint defense alarm system for rural households and establish villagers The home is directly connected with the police station. If a thief breaks in to trigger the alarm device, the system will upload the alarm information to the police station's receiving platform within 15 seconds, and use the limited police force of the township police station on the blade.
1-4. Needs of the lonely elderly, left-behind elderly, and children
With the development of economy and technological advancement, rural farming and breeding have been unable to meet the surplus labor force. A large part of the rural young and middle-aged labor force has gone out to work, forming the only "left-behind family" currently in China. Most of the elderly and children remain in In rural areas, when their families need the most care, the "sons and dads" are far away from him, thinking that the biggest function of all ten households' joint defense lies in "difficult families and ten-party support", which maximizes the Chinese people's mutual assistance and love. A distant relative is worse than a close neighbor. Minimize unnecessary injuries. Let relatives who are far away from home work with peace of mind. Don't let these young people who are struggling for home and country construction sweat, shed blood and cry, and provide warm service to the rural people.
1-5. Demands for investigating and cracking down on crime
Public security surveillance provides first-hand evidence for the police to solve the case. Earn time for solving cases.
1-6. The need for unified management planning
Due to the large area and large population in rural areas, the existing police forces deployed by village committees are far from meeting the needs of rural public security. Strengthen the construction of security and anti-theft systems and monitoring systems in rural society. Through the combination of "civil defense + technical defense", achieve unified management and planning of the areas under its jurisdiction, improve the level of local social security, and crack down on illegal and criminal acts. "Pre-alarms are prevented, people are prevented during incidents, and evidence is monitored afterwards." We are working hard to build a "safe village".
In summary, in order to prevent and deter crimes, reduce the loss of farmers' property, protect the personal safety of farmers, improve the national security system, improve the overall security control ability, and create a civilized, safe, harmonious, and beautiful rural environment. A 10-unit joint alarm system suitable for rural security protection is needed. This system links farmers, protects and manages groups, and has difficulties for the family. The ten parties support it. It not only solves the problems of rural security, but also the problem of insufficient national police force.
2. Ten households joint defense alarm system
2-1, system introduction
Ten households' joint-venture alarm system is a wireless joint-prevention alarm system specially designed for the characteristics of theft and robbery that often occur in current population settlements. In order to strengthen the security of residents. About every 10 households in scattered villages and towns will be grouped into a joint defense group based on the principle of proximity. As a joint defense group, they will become joint defense units. An alarm device with different codes for both receiving and sending functions is installed in each household. It is also called an emergency call alarm. When someone has an accident, press the emergency button, and the other 9 households will display the transmission. The number of the person. If you need to link the alarm to the alarm center, know the details of the alarm, and upload the alarm information to the center through the head of the joint defense team. In this way, it can achieve the function of a family in need and mutual assistance, and effectively implement self-rescue.
2 -2, system operation flowchart working principle:
One-click alarm on the client side The host triggers the alarm ====》
Sound and light alarm sounded at the scene ====》
Push alarm information to Shenan server group via GPRS / TCPIP channel ======》
The server group distributes the alarm information to the centers through the Internet or local area network or private network according to permissions and categories =======》
Each client of the receiving agent directly pops up the alarm message (the police computer of the police station in the jurisdiction area pops up the alarm, and the police station of the police station 110 pops up the alarm)
2 -3. Platform functions and parameters functional module:
Police intelligence reading module, GPRS / EDGE module, video receiving and forwarding module, inspection analysis / DTMF code transition module, heartbeat packet detection module (network transmission), TCP / IP network transmission management module, video reverse access module, cloud digital sub-platform Established modules, cloud digital hierarchical management module, patrol management module, FTP map and Baidu electronic map access module, automatic data synchronization backup module, video module (video access module group subdivision) special function:
◆ Realize video recording when alarm, and save video to platform server;
◆ Support real-time access and video recording of network video equipment under LAN and WAN;
◆ Support video device access under HiDDNS dynamic IP without support of router dynamic domain name;
◆ Support P2P network camera access;
◆ Support alarm service access: can access the international standard CID and 4 + 2 protocol alarm products (requires the use of digital voice card);
◆ Support electronic map settings, network map access, all management terminals share the map server, and import map files by special persons;
* Hierarchical management map, which can display detailed flat maps of main cities, urban areas, and each community and school;
* The map of the location of each community and school can be conveniently placed on the map, and the map points will flash when an alarm occurs;
* Have a detailed description of the school's defense zone location and defense zone, and a detailed and accurate map description of the occurrence of an alarm;
◆ Support alarm linkage trigger: When receiving alarm information, the center will trigger all actions according to the settings of the linkage alarm. If there is a video to be recorded, notify the NVR to record automatically. If an agent is watching, the agent pops up the video.
◆ Support remote video watching: customers can watch real-time video anytime, anywhere by mobile APP or computer client ◆ Support inspection inspection / DTMF code analysis: inspection inspection analysis, assist TTS voice dialing, free arming and disarming detection, alarm system reception, DTMF code Parsing. Scalable implementation: On-site sound recording, voice outbound, voice forwarding, caller display and other functions (requires digital voice card).
◆ Support automatic synchronization of data backup: The system's automatic synchronization backup module can realize the synchronization backup function of all important data. The synchronization interval can be set by itself. Real-time backup information prompts, prompts can appear when the backup fails. When an accident occurs, the main server data is damaged or When lost, when the master server connects to the network, the synchronization server automatically restores the backup to the master server.
◆ Support PTZ control: can control remote video to move up, down, left and right;
◆ One-button arming and disarming module (group arming and disarming): It realizes batch remote arming and disarming control of IP network alarm hosts. This function is different from regular arming and disarming. It can be controlled manually and manually.
◆ Automatic status detection module (network transmission): The terminal and the platform's timing network connection handshake to detect the terminal status. According to the interval set by the platform, if the terminal does not connect to the platform after timeout, it is judged that the terminal has lost connection or has been destroyed, and the platform automatically pops up an alarm message.
◆ Support the platform to carry out voice intercom and remote shouting to the terminal;
◆ Support payment management and print service charge report (requires digital voice card);
◆ Support alarm event query to query the record of all alarm events;
◆ Support the establishment of cloud digital sub-platforms, which can simultaneously set up police sub-platforms for public security bureaus, education bureaus, emergency offices and other departments;
◆ Support cloud digital hierarchical authority management;
◆ The system needs to support mobile one-button alarm terminal access to solve the alarm needs of security personnel anytime, anywhere.
2 -4. Platform Function Module Introduction
2- 4-1. Police intelligence reading module
This module is based on the security security system software and completes the voice report after receiving the alarm. Use occasions
: the police command center. Function selling point
: After receiving the alarm, the command center platform will automatically read the alarm information. For example, the door magnetic alarm occurs at 301, Building A, Xili Longzhu Garden, Nanshan District, Shenzhen.
2- 4-2, GPRS / EDGE module
GPRS / EDGE module is based on the security version of the security through the addition of software modules to achieve the platform to support GPRS, EDGE and other 2G, 2.75G GSM network alarm mode. When the GSM alarm host triggers the alarm, it sends the alarm information to the platform through the GPRS wireless network. It can maintain regular communication, status report and other functions through GPRS. Highlights:
(1) GPRS wireless network transmission alarm speed is fast, completed in about 3 seconds;
(2) There is usually a heartbeat packet transmission, which can be used for inspection and other functional connections. The gap time of the heartbeat packet can be set by the customer. The gap between the arming and disarming is different. The arming can be set not to send a heartbeat packet or send a heartbeat every tens of minutes package;
(3) Free arming + disarming of mobile phones (more than 6 bundled mobile phones can be set), automatic identification of incoming call numbers, allowing authorized user phone numbers to be deployed and disarmed without telephone charges;
(4) If the GPRS network fails, voice + SMS alarm is activated.
2- 4-3. Video receiving and forwarding module
The video receiving module is to add functions such as video alarm and remote video storage to the platform. The client IP camera can realize the alarm through the TCP-IP network and send the alarm video or screenshot to the video server for storage. Ordinary analog cameras can also convert analog video to digital video through video cats and send it to the platform. Shen'an video service module has the advantages of high compression ratio and clear image. On the premise of ensuring image quality, it uses an optimized algorithm to compress the video file to the minimum to ensure the clearness and smoothness of the remote video. Highlights
(1) Most of the networked fire alarm products on the market do not have a video linkage alarm function. Instead, they can only switch to manually watch the video after receiving the alarm message. The Shenan Cloud platform automatically pops up alarms and videos within the same second, automatically records, automatically stores, automatically broadcasts the content and location of the alarm information and contact information, automatically monitors the patrol position of the nearest police station, automatically informs the owner, and automatically distributes information to Relevant functional departments, selling points are very prominent;
(2) Video confirmation function, whether the report is false, the management center can observe it at a glance, reduce the frequency of false alarms and save human resources;
(3) Video forwarding function, which allows the client computers in their respective positions to pop up the video;
(4) Multiple clients can be popped up at the same time, or a certain client can be popped up selectively.
2- 4-4. Inspection analysis / DTMF code turning module
◆ Automatic inspection of the platform, timely discovery of various unexpected failures, and ensuring the normal operation of the system;
◆ Customer equipment is regularly maintained and managed to ensure uninterrupted operation of the equipment;
◆ Illegal disarmament management to prevent acquaintances from committing crimes;
◆ Support DTMF sensitivity dynamic adjustment, adapt to upload of multiple telephone lines;
◆ Real-time display of DTMF data;
◆ DTMF echo suppression Highlights:
(1) The uploading and disarming of the Andingbao agreement generates call charges, and the SA732 agreement of Shen'an is free of charge.
(2) Host inspection and spare parts inspection are all free of communication fees
2- 4-5. Heartbeat packet detection module (network transmission)
The heartbeat packet detection module is a handshake between the terminal and the platform's timed network connection to detect the terminal status. According to the interval set by the platform, if the terminal does not connect to the platform after timeout, it is judged that the terminal has lost connection or has been destroyed, and the platform automatically pops up an alarm message. This service can be used for IP terminal equipment and Shenan products that can access the network such as GPRS, CDMA1X, EDGE, 3G.
(1) Inspection of alarm terminal using mobile phone card
(2) Inspection of alarm terminal using network cable or WIFI transmission
(3) Inspection of alarm terminals using 3G network transmission Highlights:
(1) The terminal products that use the SIM to transmit alarm information have inspections, which can compete with local SIM card dial-up transmission. After all, the GPRS monthly subscription is only 5 yuan in China (different countries)
(2) Only alarm cables are available on the market, or alarm terminals with WIFI transmission, and only wireless accessories are allowed.
◆ Using heartbeat packet connection to save traffic to the greatest extent. ◆ Using to connect to P2P only when needed. To save traffic, connect when SMS or voice call is requested. ◆ When an alarm occurs, the video is directly transmitted to the platform through streaming media. ◆ P2P Always online, when browsing in IP mode, two-way intercom and monitoring can be realized.
2- 4-6, TCP / IP network transmission management module
This module is based on the telephone voice alarm, and by adding the analysis function of TCP-IP alarm information packet, it supports the support of IP network alarm, network video acquisition, etc., and it can instantly wake up the terminal through the regular communication inspection of TCP-IP. Status and information. Can send video requests and transmit alarm videos. Use occasion
Nursing places that require video confirmation, 24 hours remote monitoring, places that reduce the number of false alarms, places where crime videos are convenient for case detection, and special care places. Highlights:
Shen'an has led the trend of alarm + video recording + video pop-up + video distribution. The powerful alarm video processing center and a variety of video anti-theft terminal equipment are unparalleled by any manufacturer. At present, some businesses add a video cat to the original industrial computer to solve the problem of video upload. This belongs to Dong Shi Xiao. After the alarm, the video confirmation is that the video is transmitted to the platform synchronously. The owner can completely solve the problem by watching the video on the phone or on the Internet. If a cat is added to the industrial control machine, the common people still want to see it, but they still can't see anything. The gangster disappeared long after the crime was committed, and the cat can't expect anything.
2- 4-7. Video reverse access module
This module uses the TCP / IP or GPRS transmission type alarm heartbeat detection function, combined with the network video monitoring function, and uses technical means to directly access all front-end video alarm users from the platform. Use occasion:
Mainly for users who install video networking alarm series models. The platform can view the surveillance video of the video terminal in real time, and realize the real-time recording storage of the video. Highlights:
Compared with the manual inspection in the traditional sense, the platform video inspection greatly saves the operator's labor and material costs. For important places such as shops, enterprises, and warehouses with key care, the command center authorized staff can take the initiative to remotely watch the live video of key users through the platform without any alarm. This function can not only be used to remotely monitor the user's site safety, but also can be used to perform remote inspection or monitoring of related places in conjunction with relevant functional departments. For example: the fire department remotely checks the safety of fire facilities in urban shops through the platform, and the public security department monitors the situation of Internet cafes, hotels and other public places through the platform. . .
2- 4-8, Cloud digital sub-platform opening module
This module is particularly important for the overall development of networked alarm operators. Setting up a total platform is equivalent to opening countless sub-platforms with one investment and permanent benefits. Use occasion:
For the operator's own development, different sub-platforms can be established for the development of community-connected alarm users in the community, and county-level and county-level connected alarm franchisees, which are equivalent to the innumerable platforms. The overall platform can perform network operation supervision on the following sub-platforms. Permission is granted by the general platform. Always controllable. Highlights:
The sub-platform is more important to help the networked alarm operators develop sub franchisees. For example, a customer builds such a security security system platform in Beijing, and purchases a sub-platform to open a module. For investment promotion, as long as there is a computer with Internet access or a server on the franchisee, it can be connected to our general platform system. The general platform performs unified data processing. The franchisee develops local users by itself and the users developed by the franchisee. After the alarm, only the alarm information will pop up on the general platform and the sub-platform to which the franchisee belongs, and the franchisee will handle it by itself. The alert information will not be displayed on the sub-platforms of other franchisees. It collects franchise fees, terminal fees or post-service fees into modules to quickly develop the number of local users and achieve rapid revenue.
2- 4-9. Cloud digital hierarchical management module
This module mainly functions as a hierarchical management platform and provides a hierarchical management platform for higher-level departments. Highlights:
Provide a higher-level management sub-platform to a higher-level public security or local police station, and work with the government to unite the front to jointly maintain local public security and obtain local government support. At the same time, this module is used for the sub-platform opening module authorization hierarchical management.
2- 4-10, Patrol Management Module
◆ Security management in time for alarm management, management and query of alarm records and security arrival records;
◆ Security patrol management, uploading regular patrol records;
◆ Cooperate with GPS module to realize patrol track query;
◆ Patrol personnel positioning, ranging;
◆ Alarm management of patrol personnel; Occasions for use
: Security usually patrols and manages along the street, security patrols arrive at points, security officers sign in Highlights
(1) First of all, the Shenzhen Security Security Platform helped customers save the cost of a patrol system
(2) After the security officer goes to the site to confirm that this function is unique to Shen'an
(3) Inquiries for malfeasance can effectively manage your own security team
2- 4-11, SDK interface module
◆ Voice module SDK interface, customers can realize other protocols alarm equipment access platform;
◆ TTS module SDK interface, can customize your own voice prompt information;
◆ SDK interface of SMS module / MMS module to realize custom message sending;
◆ Video service protocol interface, providing access to equipment from other manufacturers that comply with the protocol;
2- 4-12, FTP map and Baidu electronic map access module
◆ Network map access, all management terminals share the map server to achieve the special import of map files and the special person to manage the electronic map data
◆ Hierarchical management map, which can display detailed flat maps of main cities, urban areas, each district, and each customer;
◆ The map of the location of each community and customer can be conveniently placed on the map, and the map point flashes when an alarm occurs;
◆ The location and detailed description of the customer's defense zone. Detailed and accurate map descriptions of alarms are displayed;
◆ At the same time support Baidu electronic map positioning, query, ranging function (optional).
2- 4-13. Data automatic synchronization backup module
The security synchronization system automatic synchronization backup module can realize the synchronization backup function of all important data, and the synchronization interval time can be set by itself. Real-time backup information prompts, prompts can appear when a backup fails. When an accident occurs and the data of the master server is damaged or lost, when the master server is connected to the network, the synchronization server automatically restores the backup to the master server.
2- 4-14. Video module (video access module group breakdown)
The Shen'an video module can realize video and network alarm information access of multiple terminals and different access methods. There are the following:
◆ GPRS , EDGE
Through the 2G / 2.75G GSM network, use GPRS, CDMA1X, EDGE and other low-speed wireless network access platforms to transmit alarm videos and alarm pictures to the alarm center.
◆ TCP / IP network access
Terminals such as IP cameras access the platform through TCP-IP protocol through broadband networks such as ADSL and fiber-optic dedicated lines, and send alarm videos and alarm pictures to the alarm center.
◆ VPN ( operator exclusive network)
The Shen'an alarm platform supports a variety of network environments. The platform can be built in a VPN environment, or it can be implemented in a dual network environment. The external network and VPN private network access. 2-5-1
. Web server standard campus one-click alarm cloud platform server consists of the following parts, each of which runs as an independent server.
The role and characteristics of each server:
1 database dedicated server for user information and alarm information storage and processing.
(High user connections and large memory requirements)
1 dedicated platform software for alarm situation processing and remote storage.
(Running server-side software, the number of user connections is high, and the disk requirements are small;)
1 video server, which is used for storage of user alarm recording video, user remote playback and post-view.
(Requires large-capacity disks, which requires a large amount of memory and CPU)
1 dedicated server for data backup.
(A small amount of important data storage, high stability requirements, small disk requirements)
2- 5-2, operating system and database
Operating system: Chinese Windows Server 2008.
Recommended environment: Chinese Windows2008 Server, component installation IIS and .NET FrameWork2.0,
Database system: MS SQL server 2008
2- 5-3. Network bandwidth access
Can use various Internet access methods, must have a fixed IP, bandwidth of 10M or more, the network connection must be stable.
2- 5-4, alarm client
PC, memory 128MB or above; Chinese Windows (2003, XP, 2000), etc .; IE6.0 or above,
The platform is based on WINDOWS2003 system development, and can be fully compatible with WINDOWS7 32-bit system operating environment
3. Ten households joint defense alarm system terminal
3 -1, GPRS network principal Product model: SA-1168-0-GSM5
◆ With LCD screen, display the alarm number of each household, can display 99 zones. ◆ Luxury flip keyboard, only the password can operate special instructions. It is easy to set up and use, and the flip is usually closed to prevent children and other personnel from misoperation. The role of protecting the head unit and setting parameters.
◆ After receiving the alarm information of each household, it can be uploaded to the alarm center quickly by transmitting through the GPRS network for 3-10 seconds.
◆ It has the function of telephone duplex intercom with the alarm center, which facilitates the confirmation and reception of the police situation, and the emergency treatment plan.
◆ Can connect to 32 wireless defense zones and 2 wired defense zones, which can easily expand the anti-theft function and fire prevention function.
◆ Built-in siren, external siren, mute function can be set as required.
◆ It has a clock display function and a regular arm / disarm operation.
◆ AC power failure alarm notification platform function.
◆ With full voice operation prompt function, interactive operation of voice prompts, LCD screen display, better interactivity, reducing the probability of setting errors.
◆ With built-in lithium battery, the main unit will continue to work after power failure, and the power will not stop.
◆ With GPRS networking function.
◆ Used with the emergency alarm networking platform, it has the function of heartbeat packet detection. The function of automatically connecting communication between the headphone and the platform at a certain interval to ensure that the system is in a normal working state. If the two parties do not communicate at a certain time, the platform will alarm. Make equipment, platform security more reliable.
◆ Support Chinese / English short message, can automatically reply and disarm.
◆ With remote monitoring function, control and operation.
◆ With an upgrade interface, in order to further expand the functions, upgrade the program, and maintain, the upgrade interface can better perform subsequent services.
◆ Acrylic lamp is optional to play the role of government image publicity.
◆ The product has passed the national compulsory 3C certification. Product parameters:
◆ Host power: AC to DC power converter 220V AC input (optional AC 110V, 240V input), output 9VDC500mA.
◆ Alarm mode: GPRS;
◆ Wireless receiving frequency: 433MHz;
◆ Wireless receiving distance: open space (100 ~ 120 meters);
◆ Voice prompts: During remote operation, there will be telephone voice prompts throughout the process. When the alarm is triggered, the alarm can be divided into door magnet / infrared / smoke / air sense and other accessory types. When the local machine is operating, some important operations have voice prompts;
◆ Working temperature range: -10 ~ 50 ℃,
◆ GSM working frequency band: tri-band 900/1800/1900 MHZ; quad-band: 850/900/1800/1900 MHZ;
◆ The internal speaker sounds in decibels: ≥85dB;
◆ Standby current: ≤40mA, alarm current: ≤350mA.
3 -2, IP network principal Product model: SA-1168-IP11
Ad hoc direct dial platform alarm, LCD display, super heartbeat inspection function, optional audible silent alarm, WEB remote control, regular arming and disarming, internal / external siren, learning up to 30 remote controls, 100 wireless accessories, available from the platform To view all recent operation history records, you need to set various functions of the host computer. The advantage is that the alarm speed of this machine is extremely fast, and it needs to be connected to the platform through a network cable. If there is no platform, no alarm information can be received and no alarm call can be made. All operations such as arming / disarming / alarming will be uploaded to the platform in time and stored. Standard products do not have wire terminals. Users who need a wire terminal, this product can produce a host with 4 wired terminals: the wired door sensor does not require a battery to directly connect to the host, and other accessories need to bring their own batteries and then use wired access.
3 -3, Ten households defense host Product model: SA-1168-Z
This product is a wireless joint defense alarm system specially designed to strengthen the security of residents in response to the characteristics of frequent theft and robbery in current population settlements and border defenses. The wireless distance of this system is more than 300 meters in open areas, and it can receive alarms and send out in batches. When an alarm situation occurs, as long as you press the call button, all the hosts in this joint defense group will immediately emit a siren sound, and display the digital number of the households who are calling for help and send alarm messages to the other 9 households in the group. In this way, it can achieve the function of helping one household with hundreds of households, which can effectively implement self-rescue of residents. ◆ With zone display, which household can display it directly on the digital tube after the emergency alarm, so that group defense users can know at a glance which user is alarming.
◆ Built-in emergency alarm button, one-button alarm function can be provided in case of emergency.
◆ Built-in disarm button, to avoid someone's misuse and unnecessary waste of police force.
◆ Built-in siren, with volume adjustment function, adjust the volume according to user needs.
◆ One wired defense zone, and the wireless zone function can be expanded at the same time.
◆ Used with wireless / wired door magnetism, infrared, and smoke sensor to expand fire prevention and anti-theft functions.
◆ With power supply and call indicator on the panel, it is convenient to check the status of the host.
◆ The open transmission distance between hosts is more than 100 meters.
◆ The product has passed the national compulsory 3C certification.
◆ The alarm signal can be wirelessly connected to the management center through the head of the ten-unit joint defense unit group. Product parameters:
◆ Working voltage: DC12V 1000mA
◆ Transmission power: 20db
◆ Standby current: 10mA;
◆ Conditions: temperature -10 ℃ to 50 degrees; humidity 80%
◆ Alarm current: 300mA
◆ Wireless transmission frequency: 315MHz
◆ Siren sound: 85db
◆ Host size: 91 × 90 × 29mm
4.After-sales service commitment
4-1 , triple responsibility system for business specialists, marketing directors and specialized technical personnel
During the project implementation process, we designate a customer service specialist and a counterpart to direct the marketing director to maintain business contact with the user. At the same time, we assign a dedicated project engineer to maintain technical communication with your technicians at any time. Technical experts are responsible for providing users with solutions to problems. Program
4-2 、 Maintenance services
The system hardware equipment is subject to a one-year warranty and lifetime maintenance (only material costs are charged), and unqualified products are replaced unconditionally. (The warranty period does not include: damage caused by improper use or man-made damage is not covered by the warranty. If the situation requires repair, an appropriate repair fee and parts fee will be charged.)
4-3 、 Training Services
Our company will provide your technicians with overall training in system technology and maintenance; including a series of professional training for your technicians in detailed working principles, operation and use, general maintenance, common troubleshooting, etc., so that they can be correct Operate and use all the equipment and perform common troubleshooting. At the same time, professional technicians will be arranged to maintain timely communication and response with your technicians, so that the user has no worries about maintenance and upgrade.